Contact me

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If you have questions related to my themes, or you want to contact me, then you can write to me at my email birdwp@mail.ru

I respond to all emails from Monday to Friday within 24-48 hours in the order in which they were received. My time zone is GMT+3. Please don’t panic if I don’t reply for a long time – I really love everyone who is interested in my WordPress themes, and I will definitely answer all your questions! 😉

If you need support, remember the following:

What’s included in item support:

  • Answering questions about how to use the item;
  • Answering technical questions about the item (and included third party assets);
  • Help with defects in the item or included third party assets;
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities.

What’s not included in item support:

  • Item customization;
  • Installation of the item;
  • Hosting, server environment, or software;
  • Support for third party plugins;
  • Plugins integration;
  • WordPress general support (use WordPress forums for this);
  • Support for issues caused by user modifications in the theme’s code, styling, and general functionality.

In addition, the documentation for each theme usually answers 90% of the questions, so I recommend that you check the documentation for your WordPress theme first. Also, each documentation has a section with popular questions and answers. All this will help you save your time!

Very important! Any customization is NOT included in the support. What is item customization? Item customization includes the following: changing theme styles, adding new features just for you, changing existing features, changing the theme code to suit your needs. Also, I do not provide help for errors that arise due to changes in the theme code (You will receive a response from me that you should remove all third-party code).